Privacy Policy
Effective date: May 30, 2026.
Fleurish Chicago (“Fleurish,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, shop with us, or contact us. By using our website or placing an order, you agree to this Privacy Policy.
Eligibility
You must be 18 years of age or older to place an order or create an account.
Information We Collect
We collect personal information that you provide to us directly and information collected automatically when you use our website.
Information You Provide
- Contact information, including name, email address, phone number, billing address, and shipping address.
- Order information, including items ordered, delivery details, recipient name, card message, and any notes you share with us.
- Payment information. Payment card details are collected and tokenized by our payment processor; we do not store full card numbers on our servers.
- Account information, including your email address and any preferences you choose to share when you create or sign in to an account.
- Information you share in inquiries, including contact forms, event inquiries, donation requests, and other correspondence.
Information Collected Automatically
- Device and browser information.
- Pages you visit on our website and actions you take.
- General location derived from your IP address.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders and subscriptions.
- Manage your account.
- Respond to your inquiries and requests.
- Send order confirmations, delivery updates, sign-in links, and other transactional communications.
- Send marketing communications when you have opted in. You can opt out at any time.
- Improve our website, products, and customer experience.
- Detect, prevent, and address fraud, security issues, and technical problems.
- Comply with legal obligations.
Cookies and Similar Technologies
We and our service providers use cookies and similar technologies to operate our website, remember your preferences, keep you signed in, count visits, and understand how the site is used. You can control cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
How We Share Your Information
We do not sell your personal information. We share personal information only with trusted third-party service providers who help us run our business, including payment processing, hosting, email delivery, address verification, analytics, and delivery couriers. These providers are bound to use the information only for the services we have engaged them to perform. We may also share information when required by law or to protect our rights.
Your Choices
- Marketing emails: every marketing email contains an unsubscribe link.
- Account: sign in at /account/sign-in to update your information or to pause, change, or cancel a subscription.
- Access or delete: to request a copy of your information or to request deletion of your account, email info@fleurishchicago.com. We may retain certain information as required by law, including for tax and accounting purposes.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can remove it.
Security
We use industry-standard administrative, technical, and physical safeguards to protect personal information. No method of internet transmission or electronic storage is fully secure.
Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. If the changes are material, we will notify customers with active accounts by email.
Contact Us
Fleurish Chicago
752 East 43rd Street
Chicago, IL 60653
312-291-1431
info@fleurishchicago.com